Designing interactive systems : a comprehensive guide to HCI and interaction design

 Content: Table of Contents:  Guided tour  Preface  Publisher's acknowledgements  Part 1: Essentials of designing interactive systems  1 Designing interactive systems  1.1 The variety of interactive systems  1.2 The concerns of interactive systems design  1.3 Being digital  1.4 The skills of the interactive systems designer  1.5 Why being human-centred is important  2 PACT: a framework for designing interactive systems  2.1 Introduction  2.2 People  2.3 Activities  2.4 Contexts  2.5 Technologies  2.6 Scoping a problem with PACT  3 The process of human-centred interactive systems design  3.1 Introduction  3.2 Developing personas and scenarios  3.3 Using scenarios throughout design  3.4 A scenario-based design method  4 Usability  4.1 Introduction  4.2 Accessibility  4.3 Usability  4.4 Acceptability  4.5 Design principles  5 Experience design  5.1 Introduction  5.2 Engagement  5.3 Designing for pleasure  5.4 Aesthetics  5.5 Service design  6 The Home Information Centre (HIC): a case study in designing interactive systems  6.1 Introduction  6.2 Scenarios for the HIC  6.3 Evaluating early interface prototypes  6.4 A first design  6.5 The second interface design  Part 2: Techniques for designing interactive systems  7 Understanding  7.1 What are requirements?  7.2 Participative design  7.3 Interviews  7.4 Questionnaires  7.5 Probes  7.6 Card sorting techniques  7.7 Working with groups  7.8 Field work: observing activities in situ  7.9 Artefact collection and 'desk work'  8 Envisionment  8.1 Finding suitable representations  8.2 Basic techniques  8.3 Prototypes  8.4 Envisionment in practice  9 Design  9.1 Introduction  9.2 Conceptual design  9.3 Metaphors in design  9.4 Conceptual design using scenarios  9.5 Physical design  9.6 Designing interactions  10 Evaluation  10.1 Introduction  10.2 Expert evaluation  10.3 Participant-based evaluation  10.4 Evaluation in practice  10.5 Evaluation: further issues  11 Task analysis  11.1 Goals, tasks and actions  11.2 Task analysis and systems design  11.3 Hierarchical task analysis  11.4 GOMS: a cognitive model of procedural knowledge  11.5 Structural knowledge  11.6 Cognitive work analysis  12 Contextual Design 1: the contextual interview and work modelling  12.1 Introduction  12.2 Contextual inquiry  12.3 Contextual design: work modelling  12.4 Flow models  12.5 Sequence models  12.6 Artifact models  12.7 The cultural model  12.8 The physical model  13 Contextual Design 2: from models to design  13.1 Introduction  13.2 The affinity diagram  13.3 Consolidation  13.4 Developing a vision  13.5 Constructing a storyboard in Contextual Design  13.6 The user environment design (UED)  13.7 Paper prototyping  13.8 Applications of Contextual Design  14 Interface design: visual aspects  14.1 Introduction  14.2 Command languages  14.3 Graphical user interfaces  14.4 Interface design guidelines  14.5 Data visualization  15 Interface design: multimodality and mixed reality  15.1 Introduction  15.2 Using sound at the interface  15.3 Tangible interaction  15.4 Getting a feel for tangible computing  15.5 Wearable computing  Part 3: Contexts for designing interactive systems  16 Designing web sites  16.1 Introduction  16.2 Website development  16.3 The information architecture of websites  16.4 Navigation design for websites  16.5 Case study: designing the Robert Louis Stevenson website  17 Web 2.0  17.1 Introduction  17.2 Background ideas  17.3 Social networking  17.4 Sharing with others  17.5 Cloud computing  18 CSCW: working in groups  18.1 Introduction  18.2 Issues for cooperative working  18.3 Technologies to support cooperative working  18.4 Collaborative virtual environments  19 Agents and avatars  19.1 Agents  19.2 Adaptive systems  19.3 An architecture for agents  19.4 Other applications of agent-based interaction  19.5 Avatars and conversational agents  20 Ubiquitous computing  20.1 Uniquitous computing  20.2 Information spaces  20.3 The information architecture of information spaces  20.4 Home environments  20.5 Navigating ubiquitous computing environments  21 Mobile computing  21.1 Introduction  21.2 Context awareness  21.3 Understanding in mobile computing  21.4 Design  21.5 Evaluation  Part 4: Foundations of designing interactive systems  22 Memory and attention  22.1 Introduction  22.2 Memory  22.3 Attention  22.4 Human error  23 Emotion and affective computing  23.1 Introduction  23.2 Psychological theories of emotion  23.3 Detecting and recognizing emotions  23.4 Expressing emotion  23.5 Potential applications and key issues for further research  24 Cognition and action  24.1 Human information processing  24.2 Situated action  24.3 Distributed cognition  24.4 Embodied cognition  24.5 Activity theory  25 Social interaction  25.1 Introduction  25.2 Human communication  25.3 People in groups  25.4 Presence  25.5 Culture and identity  26 Perception and navigation  26.1 Introduction  26.2 Visual perception  26.3 Non-visual perception  26.4 Navigation  References and bibliography  Index